Refund policy
This policy applies to paid Intelligent Storage training programmes confirmed in writing. This website does not process payments; refunds relate to invoices paid through our agreed billing channel.
Eligibility
You may request a refund if you cancel before the programme start date stated in your confirmation, subject to the timeframes below. Corporate bookings may be covered by a purchase order with different written terms; those written terms prevail.
Timeframe
Full refund: cancellation notice received at least 14 clear days before the start date. Partial refund (50% of fees paid): notice received between 13 and 5 clear days before the start date. After that window, fees are generally non-refundable except where required by law or where we cancel the programme.
Conditions for full or partial refund
Requests must be emailed from the purchasing contact with the invoice number and learner names. Seats transferred to a colleague in the same organisation are preferred over cancellation when notice is short.
Non-refundable items
Custom Archive Partnership discovery work already delivered, third-party venue fees explicitly itemised, and downloadable materials packages purchased standalone after delivery are non-refundable.
Refund process
Email contact@intelligent-storage.digital with subject line “Refund request”. We confirm receipt within three working days and outline next steps.
Processing time and method
Approved refunds are processed within 14 working days to the original payment method where possible. Bank transfers may take longer depending on your institution.
Cancellation by Intelligent Storage
If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for the cancelled cohort.
Exceptions
We may offer goodwill adjustments for documented serious illness or bereavement affecting the enrolled learner, assessed case by case. Statutory consumer rights under United Kingdom law are not limited by this policy where they apply.
Contact for refund requests
Intelligent Storage · 39 Bath Rd; Woodcroft; NP6 9LU; United Kingdom · 078 8372 9121 · contact@intelligent-storage.digital